Serving the Customer


As a bartender, you have the responsibility of delivering your creative drink concoctions in the quality and style that is expected by your customers.  Treating your customer as if they were the only one at the bar gives patrons a highly-personalized experience and makes them feel special.  This is good for the bar, good for the customer and good for you.


In this lesson, you will learn:


  • Reading and interacting with your customers
  • The art of suggestive selling
  • Enhancing your customer’s experience at the bar
  • Handling complaints
  • Creating loyal patrons




    Cost: $299.95

    Includes full access to all 14 course lessons and the Certification Exam.  All required textbooks are included with this program. Students may re-take the Certification Exam at no additional fee. (As a student of the Certified Bartender program you can get a discount for eTIPS training for intervention procedures. Once registered, we will provide you with the discount code offered exclusively for our students.)  Additional shipping and handling charges may apply to students outside of the contiguous United States.